Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by The Modernization Company ("Company," "we," "us," or "our"), including our AI Employee products, ServiceGrid, and related services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

The Modernization Company provides AI-powered business automation solutions, including but not limited to:

• Free AI Employee - Voice AI agents for call handling and lead capture
• ServiceGrid - Business operations dashboard and CRM
• Upgrade My Business - Productized automation packages
• Enterprise modernization consulting services

3. Free AI Employee Terms

The Free AI Employee service is provided at no cost with the following conditions:

• Limited to reasonable usage volumes
• We reserve the right to modify or discontinue the free service
• The service is provided "as-is" without guaranteed uptime
• Users may upgrade to paid tiers for enhanced features and SLAs

4. User Responsibilities

You agree to:

• Provide accurate business information
• Use our services in compliance with all applicable laws
• Not misuse or attempt to manipulate our AI systems
• Maintain appropriate consent from individuals whose data is processed
• Not use our services for illegal, fraudulent, or harmful purposes

5. Intellectual Property

All content, features, and functionality of our services are owned by The Modernization Company and are protected by copyright, trademark, and other intellectual property laws. "The Modernization Company," "ServiceGrid," "Free AI Employee," and "Upgrade My Business" are trademarks of The Modernization Company.

6. Limitation of Liability

To the maximum extent permitted by law, The Modernization Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of our services.

7. Disclaimer

Our AI services are designed to assist with business operations but are not guaranteed to be error-free. Users should review AI-generated outputs and maintain appropriate oversight of automated processes. We do not guarantee specific business results from using our services.

8. Modifications

We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to our website. Your continued use of our services constitutes acceptance of modified terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

10. Contact Information

For questions about these Terms of Service, contact us at:
Email: info@themodernizationco.com
Phone: 214-287-2912
Address: 539 W. Commerce St #7657, Dallas, TX 75208