ServiceGrid: Modernizing Home Services with AI
How TMC Labs built an AI-powered marketplace that unified discovery, scheduling, and customer engagement for home service providers.
Visit ServiceGrid.proThe Problem
Home service providers struggle with fragmented tools and slow response times that cap growth.
- •40% of inbound leads lost to missed calls and delayed responses
- •Disconnected CRMs, scheduling tools, and payment systems
- •Manual qualification and follow-up workflows
- •Limited visibility into pipeline and performance
Why Legacy Failed
Disconnected CRMs and manual workflows limit growth and create operational bottlenecks.
Fragmentation Problem
Service providers patch together separate tools for leads, scheduling, invoicing, and customer communication—none of which talk to each other.
Response Time Gap
Manual call answering and qualification means leads go to faster competitors during off-hours or high-volume periods.
The Labs Hypothesis
AI-driven discovery and automation could unify demand generation and fulfillment.
If home service providers had a single platform with AI voice agents, automated scheduling, and unified customer data, they could capture more leads, respond faster, and scale without operational chaos.
What TMC Labs Built
A marketplace platform with embedded AI voice agents and backend automation unifying the entire customer lifecycle.
AI Voice Agents
24/7 call answering, qualification, and appointment booking
Unified Scheduling
Automated booking, reminders, and calendar integration
Backend Automation
Lead routing, follow-up sequences, and pipeline visibility
Pilot Results
Improved lead response times from hours to minutes
Increased booking conversion through automation
Eliminated manual admin work and coordination